Privacy Policy

info 1. Introduction

AumNamah Radioanalytical Laboratory ("we", "us", or "our") is committed to protecting the privacy of our clients, visitors, and website users. This Privacy Policy describes the types of information we collect, how we use it, and the steps we take to ensure your personal data is handled appropriately.

This policy applies to all personal information collected through our website (aumnamahral.com), through email or telephone communications, and through in-person interactions at our laboratory facility located at CC-1, First Floor, Community Centre, Lawrence Road Industrial Area, Keshav Puram, New Delhi-110035.

database 2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Full name, email address, phone number, and postal address provided when you submit an inquiry, request an analysis, or book an appointment.
• Professional Details: Organization name, job title, and professional qualifications when relevant to your testing request.
• Sample Information: Details about samples submitted for radioanalytical testing, including sample type, origin, and specific isotopes or parameters of interest.
• Communication Records: Records of your correspondence with us via email, phone, WhatsApp, or the contact form on our website.
• Technical Data: IP address, browser type, operating system, and browsing behavior collected automatically when you visit our website through cookies and similar technologies.
• Financial Information: Billing details and GSTIN where applicable for invoicing and tax compliance purposes.

settings 3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your requests for radioanalytical testing, calibration, and related laboratory services.
• Communication: To respond to inquiries, provide test results, send appointment confirmations, and deliver service-related updates.
• Quality Assurance: To maintain records as required by our NABL accreditation (TC-17551) and ISO/IEC 17025:2017 quality management system.
• Regulatory Compliance: To meet obligations under NABL (Atomic Energy Regulatory Board) guidelines, the Information Technology Act, 2000, and applicable Indian data protection laws.
• Website Improvement: To analyze website usage patterns and improve our online services, content, and user experience.
• Legal Obligations: To comply with applicable laws, regulations, and legal processes.

cookie 4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function properly, such as session management and security features.
• Analytics Cookies: Used to understand how visitors interact with our website, helping us improve content and performance.
• Preference Cookies: Remember your settings and preferences for future visits.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

share 5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Regulatory Authorities: When required by law, or to comply with requests from NABL, NABL, or other regulatory bodies during accreditation audits and inspections.
• Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, or delivering services — subject to strict confidentiality agreements.
• Legal Requirements: When disclosure is necessary to comply with applicable law, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

shield 6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmitted through our website.
• Access controls limiting data access to authorized personnel only.
• Regular security assessments and vulnerability testing.
• Secure physical storage for paper-based records at our laboratory facility.
• Data backup and disaster recovery procedures as mandated by our quality management system.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

timer 7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and support our NABL accreditation requirements. Test records and analytical data are retained in accordance with ISO/IEC 17025:2017 guidelines and NABL regulatory requirements, which may mandate retention for a minimum period of five (5) years.

person 8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal data, subject to our legal and regulatory retention obligations.
• Objection: Object to the processing of your personal data for specific purposes.
• Withdrawal of Consent: Withdraw your consent for processing at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

child_care 9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will take immediate steps to delete it.

link 10. Third-Party Links

Our website may contain links to third-party websites, including regulatory bodies (NABL, NABL), professional organizations, and partner institutions. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.

edit_note 11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically for the latest information on our privacy practices. Continued use of our services after changes constitutes acceptance of the updated policy.

contact_mail 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: